Returns and Refunds Policy

**Return Window:** You can return items within 30 days of the ship date for a full refund, excluding shipping and gift wrap charges.

**Return Conditions:** We only accept returns of unopened merchandise in its original packaging. Please ensure the item is unused and in its original condition.

**Refund Process:** Refunds will be processed within one billing cycle after we receive your returned item. Please note that shipping costs are non-refundable for undelivered, unclaimed, returned, and refused packages, unless an error was made on our part.

**Return Label:** For returns within the US, we can provide a return label for an additional $6.95 USD deduction from your refund.

**Return Address:**

Mistdesire.com Returns

Order # (Include your order number)

104 Sterling Ct

Stafford, VA 22554

For further assistance, please contact our customer service team. 

Damage Claims

If your order or any part of it arrives damaged, please contact us via email immediately. We will notify the carrier and file a damage claim on your behalf. Retain all packaging materials for five business days after notifying us. We will arrange for a replacement to be sent to you.

Cancellations

To ensure the best shopping experience, our system processes orders automatically, so cancellations are not possible once an order is placed. If a cancellation option is available in your order history, you may cancel the order through that option.